Refund policy

Last updated: October 2026

We want you to be happy with our work. This policy explains when you can get a refund.

• Before work starts: you can cancel and receive a full refund of your payment.
• After work has started: you can cancel at any time. We refund the part of the payment for work not yet done, and keep the part for work already completed and for costs already incurred, such as domain registration, hosting and printing.
• Service not delivered: if we fail to deliver what was agreed in the quote and cannot fix it within a reasonable time after you tell us, you are entitled to a refund for the undelivered part.
• Not eligible: completed and accepted work, domain names and third-party licences already purchased on your behalf, and change requests outside the agreed scope.

How to request a refund

Email matovuabdul81@gmail.com within 7 days of payment with your name, the invoice or payment reference and the reason. We reply within 3 business days. Approved refunds go back to the original payment method (card refunds can take up to 14 working days to appear, depending on your bank).